Key takeaways
Client: A third-party logistics provider; Field: Engineering. An integrated dispatch, transport and billing system cut empty-running by 23% and shortened reconciliation from 15 days to 3.
Background
Dispatching ran on spreadsheets and phone calls. Shipment status was opaque, exceptions were hard to trace, and monthly reconciliation was slow and error-prone.
Solution
- Built a digital system spanning orders, dispatch, transit and proof of delivery
- Driver mini-program for live location, exception reporting and e-POD
- Rules-based billing engine generating statements per contract
- Management dashboard for lead time, cost and exception metrics
Results
23%Less empty running
3 daysReconciliation cycle
96%Transit visibility
40%Fewer support calls