Key takeaways
Client: A national retail chain brand; Field: Engineering. Online and offline membership and inventory unified — 270,000 peak orders per day with zero downtime.
Background
Online store, POS and membership systems were disconnected, causing overselling and inventory mismatch during campaigns.
Solution
- Built unified product, inventory and order hubs with real-time online-offline sync
- Unified membership with cross-channel points, benefits and tiers
- Elastic scaling with cache and queue peak-shaving for campaign traffic
- Deployed analytics dashboards to guide assortment and promotion decisions
Results
270kPeak daily orders
0Campaign downtime
100+Stores synced
43%Higher repurchase