Key takeaways
Client: A Grade-A general hospital; Field: Engineering. Booking, payment, reports and triage moved online, cutting counter queue time by 47%.
Background
With high outpatient volume, patients queued repeatedly for registration, payment and reports, and triage questions piled up at staffed counters.
Solution
- Unified app and mini-program covering appointment booking and online payment
- Smart triage engine recommending departments and doctors from symptoms
- Electronic report delivery and archived medical history
- Integration with hospital information systems for data consistency
Results
47%Shorter queue time
820kAnnual visits served
4.7App store rating
35%Fewer triage questions